Customer what representative?

Sony Style is fail.

I emailed, and they sent me a form letter back almost immediately, saying their products are too complex for them to be able to answer by email. (Seriously? I just want to know if you, like another online retailer, will sell me a configuration of a CW with 1600×900 resolution instead of just 1366×768.)

So I used their chat feature on the site, and asked the lady that responded. She was away for a few minutes, then said that she “could not find that option.” I’m pretty sure she just looked up the product and ran through the customization process that any site visitor can do. The one that I had already tried about six times. I already know it’s not there, lady, that’s why I asked you!

Good grief.

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